Legal imprint

Terms & Conditions and Right of Withdrawal

Terms of Service
The following General Terms and Conditions (GTC) also contain legal information on your rights under the provisions on contracts in distance selling and electronic business transactions.


1. Scope
2. Contractual partner
3. Offer, order process and conclusion of contract
4. Storage of the contract text and access for the customer
5. Right of withdrawal for consumers
6. Delivery
7. Prices and shipping costs
8. Return costs in the event of cancellation
9. Payment
10. Retention of title
11. Warranty
12. Liability
13. Governing Law
14. Dispute Resolution

1. Scope
For all company deliveries

Health & Soul Care
Owner: Doreen Kutschke
Schmorgower Str. 1
03096 Burg (Spreewald)
Telephone: 035603/781314

These general terms and conditions apply to consumers (§ 13 BGB). A consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor their independent professional activity.

2. Contractual partner
The purchase contract is concluded with Ms. Doreen Kutschke, Schmogrower Str. 1, 03096 Burg (Spreewald) as the owner of the company Gesundheit & Seelenpflege. You can reach our customer service for questions, complaints and complaints Thursday - Saturday 12:00 to 18:00 on the telephone number 03 56 03/781314 as well as by email at

3. Offer, order process and conclusion of contract
3.1 The presentation of the products in the online shop is not a legally binding offer, but an invitation to place an order. All offers apply “while stocks last”, unless otherwise noted for the products. Incidentally, errors remain reserved.
3.2 If you have found goods in our webshop that you have decided to buy, enter the desired item quantity under the price shown and click on the shopping cart button [Add to shopping cart]. This saves the desired product in the virtual shopping cart without obligation.
3.3 You can determine the content of the shopping cart at any time by clicking on the shopping cart button with a red background (top right) or the button [Show shopping cart]. Here you have the option to enter or change the order quantity as well as the shipping and payment method. You can remove the contents of the shopping cart from the shopping cart at any time for individual products or by clicking the trash can button [Remove from shopping cart]. There is then no binding order for these products.
3.4 If you have decided to actually buy the products in the shopping cart, click on the button [Checkout]. Please then enter your details (address details). The mandatory information is marked with a *. A registration is offered, but is not required. Your data will be transmitted in encrypted form. After entering your required information (please check it again), you will be informed of the general terms and conditions (GTC) before the binding order is placed. You can take note of this again via the attached hyperlink and declare your consent to the validity of the terms and conditions by ticking the box. By clicking the button [Buy] you are submitting a binding declaration of intent to order the goods listed on the order page. The purchase contract is concluded when we have accepted your order by expressly declaring it by e-mail or when we make the delivery within 7 days of the order. Before completing the order, the process can be canceled at any time by closing the browser window. On the individual pages you will find further information, e.g. on correction options as well as on the conclusion of a contract and the right of withdrawal for consumers.

4. Storage of the contract text and access for the customer
The text of the contract is saved on our internal systems. You can view the general terms and conditions at any time on this page. If you have created a customer account, you can view your customer data at any time under "Your account". The order details and the terms and conditions will be sent to you by email.

5. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 7 days without giving any reason. The cancellation period is 7 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of withdrawal, you must contact us

Health & Soul Care
Owner: Doreen Kutschke
Schmogrower Str. 1
03096, Burg (Spreewald)

Telephone: 035603 - 781314

By means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within seven days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier
You must return or hand over the goods to us immediately and in any case no later than seven days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the cost of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)

To health and soul care
owner: Doreen Kutschke
Schmogrower Str. 1,
03096 Burg / Spreewald,
phone: 035603 - 781314,

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*)
Ordered on (*):
Name of the consumer (s):
Address of the consumer (s):
Signature of the consumer (s) (only if this is communicated on paper):

6. Delivery
6.1 We deliver to shipping addresses within Europe and worldwide. A detailed list can be found in 7.2:
6.2 We refer to the delivery time on the respective product page. Deliveries are made by DPD or Deutsche Post / DHL and the individual delivery service in the respective country. For the details of delivery for the available payment methods, see section 7.2.
6.3 If the ordered product cannot be delivered on time because we have not received this product from our supplier on time, we will inform you immediately. In such a case, you are free to wait for the ordered product or to cancel your order. In the event of a cancellation, any payments already made will be reimbursed immediately.

7. Prices and shipping costs
7.1 The prices stated on the product pages are final prices in euros and include statutory sales tax and other price components (applies to countries in which VAT is included).
7.2 In addition to the prices stated, we charge shipping costs for delivery within the delivery area.
7.3 You will be informed of the shipping costs incurred on the product pages using the [Shipping costs] button. The specific shipping costs are clearly communicated to you in the shopping cart system and on the order page.

8. Return costs in the event of cancellation
Buyer pays return shipping.

9. Payment
9.1 The following payment methods are available: PayPal, direct debit, credit card, purchase on account.
9.2 If you choose the payment methods PayPal, credit card (Visa / Mastercard) and instant transfer, you will be directed to the respective page of the payment provider and make the payment there. The goods are dispatched after the payment provider has confirmed the payment. The delivery takes place taking into account the specified delivery time after receipt of the order.
9.3 You are only entitled to offset if your counterclaims have been legally established by a court or have been recognized by us in writing.
9.4 You can only exercise a right of retention if the claims result from the same contractual relationship.

10. Retention of title
The goods remain our property until they have been paid in full.

11. Warranty
The warranty is subject to legal regulations. In the case of all defects occurring during the statutory warranty period of two years from delivery according to § 434 of the German Civil Code (BGB) / § 435 BGB, you have the statutory right to subsequent performance (at your option: removal of defects or new delivery) and - if the legal requirements are met - the statutory rights to reduction in price or withdrawal as well as to compensation for damages.

12. Liability
12.1 We are fully liable in accordance with the statutory provisions for damage to life, body and health based on a negligent or willful breach of duty by us, our legal representatives or our vicarious agents, as well as for damage covered by liability under the Product Liability Act. For damages that are not covered by sentence 1 and that are based on willful or grossly negligent breaches of contract as well as malice on the part of us, our legal representatives or our vicarious agents, we are liable in accordance with the statutory provisions. In this case, however, the liability for damages is limited to the foreseeable, typically occurring damage, unless we, our legal representatives or our vicarious agents have acted willfully. To the extent that we have given a quality guarantee for the goods or parts thereof, we are also liable under this guarantee. For damage that is based on the lack of the guaranteed quality, but does not occur directly on the goods, we are only liable if the risk of such damage is clearly covered by the quality guarantee.
12.2 We are also liable for damage caused by simple negligence, insofar as the negligence relates to the breach of contractual obligations, compliance with which is of particular importance for achieving the purpose of the contract. However, we are only liable insofar as the damage is typically associated with the contract and is foreseeable.
12.3 Any further liability is excluded regardless of the legal nature of the asserted claim; this also applies in particular to tortious claims or claims for reimbursement of wasted expenses instead of performance.
12.4 Insofar as our liability is excluded or limited, this also applies to the personal liability of our employees, workers, employees, representatives and vicarious agents.

13. Governing Law
The law of the Federal Republic of Germany. This only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer who does not conclude the contract for professional or commercial purposes has his habitual residence is withdrawn. The provisions of the UN sales law do not apply.

14. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here
We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board.
The general consumer arbitration board (from 01.01.2020: the universal arbitration board) of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbü is responsible.

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):