Shipping & Policies

Terms & Conditions and Right of Withdrawal

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Digital downloads
  • Items on sale

Privacy policy

Name and contact of the controller in accordance with Article 4 (7) GDPR

Company: Health Consulting in the Spreewald Doreen Kutschke
Address: Schmogrower Str.1 | 03096 Burg (Spreewald)
Telephone: 035603/781314
E-mail: info@gesundheitsberatung-im-spreewald.de
Security and protection of your personal data
We consider it our primary task to maintain the confidentiality of the personal data you provide and to protect it from unauthorized access. That is why we apply the utmost care and state-of-the-art security standards to ensure maximum protection of your personal data.

As a company under private law, we are subject to the provisions of the European General Data Protection Regulation (GDPR) and the provisions of the Federal Data Protection Act (BDSG). We have taken technical and organizational measures to ensure that the regulations on data protection are observed both by us and by our external service providers.

Definitions
The legislator requires that personal data be processed in a lawful manner, in good faith and in a manner that is comprehensible to the data subject ("lawfulness, fair processing, transparency"). To ensure this, we inform you about the individual legal definitions, which are also used in this data protection declaration:

1. Personal data
"Personal data" means any information relating to an identified or identifiable natural person (hereinafter referred to as "data subject");
an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more special features that express the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

2. Processing
'processing' means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination; the restriction,
deletion or destruction.

3. Restriction of processing
"Restriction of processing" means the marking of stored personal data with the aim of restricting their future processing.

4. Profiling
"Profiling" means any type of automated processing of personal data consisting in the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to that natural person's work performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or movement of that natural person.

5. Pseudomizing
„Pseudomizing" is the
the processing of personal data is carried out in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data cannot be attributed to an identified or identifiable natural person.

6. File system
"File system" means any structured collection of personal data that is accessible according to certain criteria, regardless of whether that collection is centralised, decentralised or organised according to functional or geographical criteria.

7. Controller
'controller' means a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; the purposes and means of such processing are determined by Union or Member State law. The controller or the specific criteria for its designation may be provided for in Union or Member State law.

8. Processors
"Processor" means a natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.

9. Recipients
"Recipient" means a natural or legal person, public authority, agency or other body to which personal data is disclosed, whether or not it is a third party. However, public authorities that may receive personal data in the context of a specific investigation mandate under Union or Member State law shall not be considered as recipients.The processing of such data by the aforementioned authorities shall be carried out in accordance with the applicable data protection rules in accordance with the purposes of the processing.

10. Third parties
"Third party" means a natural or legal person, public authority, agency, online platform, transport service provider or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process the personal data.

11. Consent
A "consent" of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data concerning him or her.


Lawfulness of processing
The processing of personal data is only lawful if there is a legal basis for the processing. In accordance with Article 6 (1) (a) – (f) GDPR, the legal basis for the processing may be in particular:


a. the data subject has given his or her consent to the processing of personal data concerning him or her for one or more specific purposes;
b. the processing is necessary for the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures taken at the request of the data subject;
c. the processing is necessary to comply with a legal obligation to which the controller is subject;
d. the processing is necessary to protect the vital interests of the data subject or another natural person;
e. the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
f. the processing is necessary to safeguard the legitimate interests of the controller or a third party, unless the interests or fundamental rights and freedoms of the data subject requiring the protection of personal data prevail, in particular if the data subject is a child.

Information about the collection of personal data
(1) In the following, we inform you about the collection of personal data when using our online shop. Personal data are e.B. name, address, e-mail addresses, user behavior.
(2) When contacting us by e-mail or via a contact form, the data provided by you (your e-mail address, if applicable. Your name and telephone number) stored by us to answer your questions. We delete the data arising in this context after the storage is no longer necessary, or the processing is restricted if there are statutory retention obligations.

Collection of personal data when visiting our website
When using the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server.
If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security (legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR):

– IP address
– Date and time of the request
– Time zone difference to Greenwich Mean Time (GMT)
– Content of the request (specific page)
– Access status/HTTP status code
– amount of data transferred in each case
– Website from which the request comes
– Browser
– Operating system and its interface
– Language and version of the browser software.

Use of cookies
(1) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and through which certain information flows to the body that sets the cookie.

Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall.

(2) This website uses the following types of cookies, the scope and functionality of which are explained below:

– Transient cookies (see a.)
– Persistent cookies (see b.).


a. Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

b. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete the cookies at any time in the security settings of your browser.

c. You can configure your browser settings according to your wishes and
e.B. refuse to accept third-party cookies or all cookies. So-called "third party cookies" are cookies that have been set by a third party, therefore not by the actual website on which you are currently located. We would like to point out that by deactivating cookies, you may not be able to use all the functions of this website.

d. We use cookies to identify you for subsequent visits if you have an account with us. Otherwise, you would have to log in again for each visit.

e. The Flash cookies used are not recorded by your browser, but by your Flash plug-in. Furthermore, we use HTML5 storage objects, which are stored on your device. These objects store the required data regardless of the browser you are using and do not have an automatic expiration date.
If you do not want flash cookies to be processed, you need to install an appropriate add-on, e.g.? "Better Privacy" for Mozilla Firefox (https://addons.mozilla.org/de/firefox/addon/betterprivacy/) or the Adobe Flash killer cookie for Google Chrome. You can prevent the use of HTML5 storage objects by using the private mode in your browser. We also recommend that you regularly delete your cookies and browsing history manually.

Further functions and offers of our website
(1) By using our website, we offer you the sale of the products presented. For this purpose, you usually have to provide further personal data that we use to provide the respective service and to which the aforementioned principles for data processing apply.

(2) In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us.

(3) Right to information
If personal data is processed, you can request information about this personal data and the following information at any time:

(4) If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you about the consequences of this circumstance in the description of the offer.

Children
Our offer is basically aimed at adults. Persons under the age of 18 should not transmit any personal data to us without the consent of their parents or guardians.

Rights of the data subject

(1) Revocation of consent
If the processing of personal data is based on a given consent, you have the right to revoke your consent at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

(2) Right to confirmation
You have the right to request confirmation from the controller as to whether we are processing personal data concerning you. You can request confirmation at any time using the above contact details.

(3) Right to information
If personal data is processed, you can request information about this personal data and the following information at any time:
a. the purposes of the processing;
b. the categories of personal data that are processed;
c. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
d. if possible, the envisaged period for which the personal data will be stored or, if this is not possible, the criteria for determining that period;
e. the existence of a right to rectification or erasure of personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
f. the existence of a right of appeal to a supervisory authority;
g. if the personal data are not collected from the data subject, all available information on the origin of the data;
h. the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

If personal data is transferred to a third country or to an international organisation, you have the right to be informed of the appropriate safeguards in accordance with Article 46 GDPR in connection with the transfer. We provide a copy of the personal data that is the subject of the processing. For any further copies that you personally request, we may charge a reasonable fee based on administrative costs.
If the application is made electronically, the information shall be provided in a commonly used electronic format, unless otherwise stated. The right to obtain a copy referred to in paragraph 3 shall not affect the rights and freedoms of others.

(4) Right to rectification
You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.

(5) Right to erasure ("right to be forgotten")
You have the right to request the controller to delete personal data concerning you without undue delay and we are obliged to delete personal data without undue delay if one of the following reasons applies:

a. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
b. The data subject withdraws consent on which the processing was based pursuant to point (a) of Article 6(1) or point (a) of Article 9(2) GDPR and there is no other legal basis for the processing.
c. The data subject objects to the processing pursuant to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) GDPR.
d. The personal data have been unlawfully processed.
e. The erasure of the personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which the controller is subject.
f. The personal data have been collected in relation to information society services offered in accordance with Article 8(1) GDPR.

If the person responsible has made the personal data public and is obliged to delete it in accordance with paragraph 1, he shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform the person responsible for the data processing who process the personal data to inform that a data subject has requested the deletion of all links to this personal data or of copies or replications of this personal data.

The right to deletion ("right to be forgotten") does not exist if processing is necessary:

- to exercise the right to freedom of expression and information;
- to fulfill a legal obligation that requires processing under the law of the Union or of the member states to which the person responsible is subject, or to perform a task that is in the public interest or in the exercise of official authority vested in the person responsible;
- for reasons of public interest in the area of ​​public health in accordance with Article 9 Paragraph 2 Letters h and i and Article 9 Paragraph 3 GDPR;
- for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes in accordance with Article 89 Paragraph 1 GDPR, insofar as the right referred to in Paragraph 1 is likely to make the realization of the objectives of this processing impossible or seriously impair it, or
- to assert, exercise or defend legal claims.

(6) Right to restriction of processing
You have the right to request that we restrict the processing of your personal data if one of the following conditions is met:

a. the correctness of the personal data is disputed by the data subject for a period that enables the person responsible to check the correctness of the personal data,
b. the processing is unlawful and the person concerned refuses to delete the personal data and instead requests that the use of the personal data be restricted;
c. the person responsible no longer needs the personal data for the purposes of processing, but the data subject needs them to assert, exercise or defend legal claims, or
d. the person concerned has lodged an objection to the processing in accordance with Article 21 Paragraph 1 GDPR, as long as it has not yet been determined whether the legitimate reasons of the person responsible outweigh those of the person concerned.

If the processing has been restricted in accordance with the above conditions, this personal data - apart from their storage - will only be used with the consent of the data subject or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons processed in an important public interest of the Union or a Member State.

In order to exercise the right to restriction of processing, the data subject can contact us at any time using the contact details given above.

(7) Right to data portability
You have the right to receive the personal data relating to you that you have provided to us in a structured, common and machine-readable format, and you have the right to transfer this data to another person responsible without hindrance from the person responsible to whom the personal data is provided were to be transmitted, provided that:

a. the processing is based on consent in accordance with Article 6 (1) (a) or Article 9 (2) (a) or on a contract in accordance with Article 6 (1) (b) GDPR and

b. the processing is carried out using automated procedures.

When exercising the right to data portability in accordance with paragraph 1, you have the right to have the personal data transmitted directly from one person in charge to another person in charge, insofar as this is technically feasible. Exercising the right to data portability does not affect the right to erasure (“right to be forgotten”). This right does not apply to processing that is necessary for the performance of a task that is in the public interest or that is carried out in the exercise of official authority that has been transferred to the person responsible.

(8) Right of objection
You have the right, for reasons that arise from your particular situation, to object at any time to the processing of personal data relating to you, which is based on Article 6 (1) (e) or (f) GDPR; this also applies to profiling based on these provisions. The person responsible no longer processes the personal data unless he can prove compelling legitimate reasons for the processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

If personal data are processed in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail. If you object to processing for direct marketing purposes, the personal data will no longer be processed for these purposes.

In connection with the use of information society services, regardless of Directive 2002/58 / EC, you can exercise your right of objection by means of automated procedures in which technical specifications are used.

You have the right, on grounds relating to your particular situation, to object to the processing of personal data relating to you that is carried out for scientific or historical research purposes or for statistical purposes in accordance with Article 89 (1), unless The processing is necessary to fulfill a task in the public interest.

You can exercise your right of objection at any time by contacting the person responsible.

(9) Automated decisions in individual cases including profiling
You have the right not to be subject to a decision based solely on automated processing - including profiling - which has legal effects on you or which significantly affects you in a similar manner. This does not apply if the decision:

a. is necessary for the conclusion or performance of a contract between the data subject and the person responsible,

b. is permissible on the basis of legal provisions of the Union or of the member states to which the person responsible is subject and these legal provisions contain appropriate measures to safeguard the rights and freedoms as well as the legitimate interests of the data subject or

c. takes place with the express consent of the data subject.

The person responsible takes appropriate measures to safeguard the rights and freedoms as well as the legitimate interests of the data subject, including at least the right to obtain intervention by a person on the part of the person responsible, to express their own point of view and to contest the decision.

The data subject can exercise this right at any time by contacting the responsible person.

(10) Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you also have the right to lodge a complaint with a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged infringement, if the person concerned is of the opinion that the processing is affecting them personal data violates this regulation.

(11) Right to an effective judicial remedy
Without prejudice to any available administrative or extrajudicial remedy, including the right to lodge a complaint with a supervisory authority in accordance with Article 77 GDPR, you have the right to an effective judicial remedy if you are of the opinion that your rights under this regulation are not in accordance with this Regulation according to the processing of your personal data have been violated.

Furter information o the purpose and scope of data collection and its processing by the plug-in provider can be found in the provider's privacy policy. There you will also find further information on your rights in this regard and setting options to protect your privacy: http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
Processor

We use external service providers (processors) e.g. B. for the dispatch of goods, newsletters or payment processing. Separate order data processing has been concluded with the service provider in order to ensure the protection of your personal data.

Frequently Asked Questions

Sizing details

Measurement tables are usually added to the articles.
If you are unsure, please order a number larger.
If you have any further questions, please do not hesitate to contact me.

Gift wrapping and packaging

Unfortunately, I can NOT offer gift packaging.

Care instructions

The garments are usually machine washable at 30°.

Legal imprint

Terms & Conditions and Right of Withdrawal

Terms of Service
The following General Terms and Conditions (GTC) also contain legal information on your rights under the provisions on contracts in distance selling and electronic business transactions.

overview

1. Scope
2. Contractual partner
3. Offer, order process and conclusion of contract
4. Storage of the contract text and access for the customer
5. Right of withdrawal for consumers
6. Delivery
7. Prices and shipping costs
8. Return costs in the event of cancellation
9. Payment
10. Retention of title
11. Warranty
12. Liability
13. Governing Law
14. Dispute Resolution


1. Scope
For all company deliveries

Health & Soul Care
Owner: Doreen Kutschke
Schmorgower Str. 1
03096 Burg (Spreewald)
Telephone: 035603/781314
Email: info@gesundheitsberatung-im-spreewald.de

These general terms and conditions apply to consumers (§ 13 BGB). A consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor their independent professional activity.



2. Contractual partner
The purchase contract is concluded with Ms. Doreen Kutschke, Schmogrower Str. 1, 03096 Burg (Spreewald) as the owner of the company Gesundheit & Seelenpflege. You can reach our customer service for questions, complaints and complaints Thursday - Saturday 12:00 to 18:00 on the telephone number 03 56 03/781314 as well as by email at info@gesundheitsberatung-im-spreewald.de.




3. Offer, order process and conclusion of contract
3.1 The presentation of the products in the online shop is not a legally binding offer, but an invitation to place an order. All offers apply “while stocks last”, unless otherwise noted for the products. Incidentally, errors remain reserved.
3.2 If you have found goods in our webshop that you have decided to buy, enter the desired item quantity under the price shown and click on the shopping cart button [Add to shopping cart]. This saves the desired product in the virtual shopping cart without obligation.
3.3 You can determine the content of the shopping cart at any time by clicking on the shopping cart button with a red background (top right) or the button [Show shopping cart]. Here you have the option to enter or change the order quantity as well as the shipping and payment method. You can remove the contents of the shopping cart from the shopping cart at any time for individual products or by clicking the trash can button [Remove from shopping cart]. There is then no binding order for these products.
3.4 If you have decided to actually buy the products in the shopping cart, click on the button [Checkout]. Please then enter your details (address details). The mandatory information is marked with a *. A registration is offered, but is not required. Your data will be transmitted in encrypted form. After entering your required information (please check it again), you will be informed of the general terms and conditions (GTC) before the binding order is placed. You can take note of this again via the attached hyperlink and declare your consent to the validity of the terms and conditions by ticking the box. By clicking the button [Buy] you are submitting a binding declaration of intent to order the goods listed on the order page. The purchase contract is concluded when we have accepted your order by expressly declaring it by e-mail or when we make the delivery within 7 days of the order. Before completing the order, the process can be canceled at any time by closing the browser window. On the individual pages you will find further information, e.g. on correction options as well as on the conclusion of a contract and the right of withdrawal for consumers.

4. Storage of the contract text and access for the customer
The text of the contract is saved on our internal systems. You can view the general terms and conditions at any time on this page. If you have created a customer account, you can view your customer data at any time under "Your account". The order details and the terms and conditions will be sent to you by email.

5. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 7 days without giving any reason. The cancellation period is 7 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of withdrawal, you must contact us


Health & Soul Care
Owner: Doreen Kutschke
Schmogrower Str. 1
03096, Burg (Spreewald)

Telephone: 035603 - 781314
eMail: info@gesundheitsberatung-im-spreewald.de

By means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within seven days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier
You must return or hand over the goods to us immediately and in any case no later than seven days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the cost of returning the goods.


You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)

To health and soul care
owner: Doreen Kutschke
Schmogrower Str. 1,
03096 Burg / Spreewald,
phone: 035603 - 781314,
info@gesundheitsberatung-im-spreewald.de

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*)
Ordered on (*):
Name of the consumer (s):
Address of the consumer (s):
Signature of the consumer (s) (only if this is communicated on paper):
Date:
------------------------


6. Delivery
6.1 We deliver to shipping addresses within Europe and worldwide. A detailed list can be found in 7.2:
6.2 We refer to the delivery time on the respective product page. Deliveries are made by DPD or Deutsche Post / DHL and the individual delivery service in the respective country. For the details of delivery for the available payment methods, see section 7.2.
6.3 If the ordered product cannot be delivered on time because we have not received this product from our supplier on time, we will inform you immediately. In such a case, you are free to wait for the ordered product or to cancel your order. In the event of a cancellation, any payments already made will be reimbursed immediately.



7. Prices and shipping costs
7.1 The prices stated on the product pages are final prices in euros and include statutory sales tax and other price components (applies to countries in which VAT is included).
7.2 In addition to the prices stated, we charge shipping costs for delivery within the delivery area.
7.3 You will be informed of the shipping costs incurred on the product pages using the [Shipping costs] button. The specific shipping costs are clearly communicated to you in the shopping cart system and on the order page.


8. Return costs in the event of cancellation
Buyer pays return shipping.



9. Payment
9.1 The following payment methods are available: PayPal, direct debit, credit card, purchase on account.
9.2 If you choose the payment methods PayPal, credit card (Visa / Mastercard) and instant transfer, you will be directed to the respective page of the payment provider and make the payment there. The goods are dispatched after the payment provider has confirmed the payment. The delivery takes place taking into account the specified delivery time after receipt of the order.
9.3 You are only entitled to offset if your counterclaims have been legally established by a court or have been recognized by us in writing.
9.4 You can only exercise a right of retention if the claims result from the same contractual relationship.



10. Retention of title
The goods remain our property until they have been paid in full.



11. Warranty
The warranty is subject to legal regulations. In the case of all defects occurring during the statutory warranty period of two years from delivery according to § 434 of the German Civil Code (BGB) / § 435 BGB, you have the statutory right to subsequent performance (at your option: removal of defects or new delivery) and - if the legal requirements are met - the statutory rights to reduction in price or withdrawal as well as to compensation for damages.

12. Liability
12.1 We are fully liable in accordance with the statutory provisions for damage to life, body and health based on a negligent or willful breach of duty by us, our legal representatives or our vicarious agents, as well as for damage covered by liability under the Product Liability Act. For damages that are not covered by sentence 1 and that are based on willful or grossly negligent breaches of contract as well as malice on the part of us, our legal representatives or our vicarious agents, we are liable in accordance with the statutory provisions. In this case, however, the liability for damages is limited to the foreseeable, typically occurring damage, unless we, our legal representatives or our vicarious agents have acted willfully. To the extent that we have given a quality guarantee for the goods or parts thereof, we are also liable under this guarantee. For damage that is based on the lack of the guaranteed quality, but does not occur directly on the goods, we are only liable if the risk of such damage is clearly covered by the quality guarantee.
12.2 We are also liable for damage caused by simple negligence, insofar as the negligence relates to the breach of contractual obligations, compliance with which is of particular importance for achieving the purpose of the contract. However, we are only liable insofar as the damage is typically associated with the contract and is foreseeable.
12.3 Any further liability is excluded regardless of the legal nature of the asserted claim; this also applies in particular to tortious claims or claims for reimbursement of wasted expenses instead of performance.
12.4 Insofar as our liability is excluded or limited, this also applies to the personal liability of our employees, workers, employees, representatives and vicarious agents.

13. Governing Law
The law of the Federal Republic of Germany. This only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer who does not conclude the contract for professional or commercial purposes has his habitual residence is withdrawn. The provisions of the UN sales law do not apply.

14. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here ec.europa.eu/consumers/odr/.
We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board.
The general consumer arbitration board (from 01.01.2020: the universal arbitration board) of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbübers-schlichter.de is responsible.

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):

https://ec.europa.eu/consumers/odr